Smart Support is our promise to you; a comprehensive package of support that our customers can rely upon. From design, industry expertise and training to environmental assessments and warranties, Smart Support offers you local knowledge and understanding to help you deliver your project efficiently and effectively.
So, what's included in Smart Support:
Ensuring the right products are chosen for a specific building environment and design from the start of any project is essential. Our technical team is available to help identify ways to optimise the design, performance and construction of your building from the very beginning by carrying out a full environmental assessment of your project. Our assessment includes appraising the building's environment, including situation, weather conditions and interior and exterior surroundings, alongside its design and performance. Based on this we will advise on the optimum solutions for your specific building, ways to enhance performance and construction logistics.
Our local technical and design experts are available to assist you with both on-site, online and phone support. From reviewing the technical and design aspects of your project, to preparing specific design drawings, specifications, calculations and any other technical assistance required around performance, installation and logistics, our experienced team is on hand.
We can support you by providing standard or project specific BIM objects and advise on the development of your project using our solutions. A complete BIM library of our standard range of products is available to download and we can build bespoke BIM objects for any specially designed solutions.
We pride ourselves in being adaptable and flexible, helping our customers to achieve their vision. Our bespoke solutions ensure that specifiers and developers don't need to compromise on design. Working closely with our R&D and Technical teams we support clients around the world with flexible, tailor-made solutions, whatever the size, shape, colour or coating they are looking for.
Not sure which solution or colour is right for you? Contact your local support team who will be pleased to organise product samples or colour charts for our complete range of panel and façade solutions.
Support does not just end after specification. From logistics to installation our support teams are available locally to help you optimise delivery, panel and façade installation and advise on post-installation maintenance; providing support across the whole product lifecycle.
We don't believe in a one size fits all approach to warranties. There are many factors that influence the longevity of a building and its component parts. This is why we develop individual warranties for every building our products are installed in. Our clear, no-quibble warranties are tailored to you and your project needs and our coatings are covered for up to 40 years.